Quick reference guide

Select terminal type:

• 1 – Trinity

  ATH Icon > SETTINGS > Swipe to bottom → Terminal ID

• 2 – Engage

  YELLOW key > Key 8 → Terminal ID

Select sale type:

• 1 – Regular Sale

  • Trinity

    ATH Icon > PAYMENTS > SALE > Enter amount > CHARGE (orange)

  • Engage

    ATH Network or key 1 > SALE or key 1 > Amount > ENTER (green)

• 2 – Manual Sale

  • Trinity

    ATH Icon > SALE > Enter amount > CHARGE > Menu ☰ > MANUAL CARD ENTRY > Card + expiration

  • Engage

    ATH Network > SALE > Amount > ENTER > Card + expiration > ENTER

Select transaction type:

• 1 – Sale (QR)

  • Trinity

    ATH Icon > PAYMENTS > SALE > Amount > CHARGE > ATH MÓVIL > QR Code

  • Engage

    ATH Network > ATH MÓVIL (key 4) > SALE > Amount > ENTER > QR Code

• 2 – Refund

  • Trinity

    FUNCTIONS > REFUND > Password > CARD > Amount > REFUND (orange) ATH MÓVIL > Transaction number

  • Engage

    REFUND (key 2) > Password > Amount > Key 1 > Transaction number

Select option:

• 1 – Sale

  • Trinity

    ATH Icon > EBT > FOOD STAMPS > Amount > CHARGE

  • Engage

    EBT > FOODSTAMP SALE > Amount > ENTER > Swipe > PIN

• 2 – Refund

  • Trinity

    FUNCTIONS > REFUND > Passcode > EBT method > Amount > REFUND

  • Engage

    FOODSTAMP Refund/Void > Password > Amount > Swipe card

• 3 – Balance Inquiry

  • Trinity

    PAYMENTS > EBT > Balance Inquiry > Swipe > PIN

  • Engage

    EBT (key 2) > BALANCE INQUIRY (key 4) > Swipe > PIN

Select action:

• 1 – Reprint Receipt

  • Trinity

    FUNCTIONS > REPRINT RECEIPT > Merchant or Customer > REPRINT

  • Engage

    ADMINISTRATOR (key 5) > Password > REPRINTS (key 2) LAST RECEIPT (key 1) or ANY RECEIPT (requires invoice)

• 2 – Reprint Deposit Report

  • Trinity

    FUNCTIONS > REPORTS > Password > Select report > PRINT

  • Engage

    ADMINISTRATOR (key 5) > Password > REPORTS (key 5) DISPLAY REPORTS (key 1) > SUMMARY (key 1) or DETAILED (key 2)

• 3 – Deposit / Settlement

  • Trinity

    FUNCTIONS > SETTLEMENT > PASSWORD > SETTLE ALL

  • Engage

    ADMINISTRATOR (Key 5) > Administrative PASSWORD > Settlement (Key 3)

Select transaction type:

• 1 – Refund Regular Sale

  • Trinity

    FUNCTIONS > REFUND > Password > Amount > REFUND

  • Engage

    ATH NETWORK > Refund > Password > Amount > REFUND

• 2 – Manual Refund

  • Trinity

    Same as above, but use MANUAL CARD ENTRY option

  • Engage

    REFUND > Password > Amount > Card + expiration > ENTER

• 3 – ATH Móvil Refund

  • Trinity

    FUNCTIONS > REFUND > Password > CARD > Amount > REFUND (orange) ATH MÓVIL > Transaction number

  • Engage

    REFUND (key 2) > Password > Amount > Key 1 > Transaction number

• 4 – VOID

  • Trinity

    FUNCTIONS > VOID > Password > Select transaction > VOID (orange)

    NOTE: Settlement must not have been done and it must be a credit card transaction. If the deposit was completed, use the Refund option instead of VOID.

  • Engage

    ADMINISTRATOR > Password > VOID (key 1) > Invoice Number > ENTER

    NOTE: Settlement must not have been done and it must be a credit card transaction. If the deposit was completed, use the Refund option instead of VOID.

Select terminal:

• 1 – Trinity

  SETTINGS > ASK IVU > ON (manual) / OFF (included)

• 2 – Engage

  YELLOW key > Functions > Key 7 - ON (manual) / OFF (automatic)

SELECT MENU (bottom left) > CLEAR ALL > return to POS application to transact again

Select terminal:

• 1 – Trinity

  FUNCTIONS > SETTLEMENT > SETTLE ALL

• 2 – Engage

  ADMINISTRATOR (Key 5) > Administrative PASSWORD > Settlement (Key 3)

• ☎ Technical Support: (787) 751-1401 (Sun-Sat, 24 hours)
• 📞 BPPR Merchant: (787) 773-5150 (Mon-Fri, 8am–5pm)
• 📞 FFSB Merchant: (787) 773-5484 (Mon-Fri, 8am–5pm)
• 📞 Oriental Bank:

  (787) 620-7963
  (787) 771-6800 ext. 3104 (Mon-Fri, 8am–5pm)